Each pair of shoes is delivered in a sheer white drawsting gift bag.
Orders for delivery in the UK are sent by Royal Mail first class with proof of posting. Orders to overseas customers are sent International Signed For.
We do our very best to despatch orders within 2-3 working days.
Last orders for Christmas delivery in the UK are 15th December. After this time shoes will be sent using next day delivery service.
Damaged or Missing Order
If your order is damaged in transit or never arrives, please let us know as soon as possible and we will make enquiries with Royal Mail. Please allow up to 14 days for a resolution.
Returns & Exchanges
If for any reason you would like to return your shoes, please contact us. We will arrange to refund or replace any items that you are not completely satisfied with within 14 days of receipt, as long as the goods are returned with their original packaging, have not been used and are in the condition in which they were received. We will refund the price of the product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us. We advise customers to obtain proof of postage when returning goods, as we are unable to take responsibility of returned goods lost in transit. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Please return to the following address;
13a Stanlake Villas
London W12 7EX
Please email us with any queries at firstname.lastname@example.org